Refund and Returns Policy

Orders can be cancelled anytime before 16:00pm on the day the order was created, after this time it’s popped in the post, and we can’t do much as it’s on its way to you.

Please use the complaints procedure and keep a log of your ticket number, in any case please do not hesitate to get a hold of any one of the team.

Unfortunately, due to the nature of the products we sell, we cannot issue refunds on products that have already been shipped. Medicines must be stored correctly, and the tamperproof packaging must be intact. 

If you would like to request a refund, you should raise a support here.

Damaged and faulty items

The Consumer Rights Act 2015 allows you to claim a refund on faulty goods within 30 days of receipt. In some cases we may offer to replace or repair the item free of charge: if the first repaired or replacement item we supply also turns out to be faulty then you can claim a refund at this point, which includes the price you paid for it plus any postal charges.

This does not apply to items that have failed due to wear and tear. You may have additional manufacturer’s warranties with some products, such as electrical items, giving you additional rights and you should check these carefully.

If you believe any of the items you have ordered to be damaged or faulty, please contact our Customer Services team. Either email or call 0800 123123456 during our opening hours (Monday-Friday 9am-5.30pm, Saturday – 9am-1pm) and we will advise you how to return the items.


Your refund will be processed once we receive your returned items. Refunds are credited to the original card you paid with and will take 5-7 working days to be credited to your account, depending on your card provider.

We will refund any standard postage paid on orders returned in full. Unfortunately, we do not refund postage on return of part orders.

Refund exclusions

Unfortunately, you cannot return medicines, including prescription medicines, or anything that has a hygiene seal that has been broken. You have the right to reasonably inspect your items as you would in a shop, but you cannot return items that you have used, unless you are returning them because they are damaged or faulty.


Our maximum liability for our failure to fulfil an order that we are legally bound to fulfil will be limited to the price paid by you for that order.

These terms are in addition to our standard terms & conditions of sale.